Balancing Business and Emotions: Lessons from Robert Herjavec

Robert Herjavec, the renowned entrepreneur and Shark Tank star, has built a career on resilience, strategy, and empathy. From escaping communist Yugoslavia as a child to creating a cybersecurity empire, his journey exemplifies determination and business acumen. Herjavec’s insights resonate because they come from real-world experience, and his take on separating emotions from business is no exception. If you're striving to build a successful business without losing your humanity, this lesson is for you.

Robert Herjavec, founder, The Herjavec Group

Photo: Rodin Eckenroth/WireImage

Leave Emotions at the Door

Herjavec emphasizes that business is not about emotional gratification. It’s about building a great company, making money, and creating something impactful. While passion is important, letting emotions like anger or resentment guide your decisions can be disastrous.

For example, imagine a startup founder frustrated by a failed deal. If they let anger dictate their response, they might burn bridges with potential partners. In contrast, a level-headed approach could salvage the relationship and lead to future opportunities.

The Trap of Emotional Decisions

Herjavec warns that anger and hatred cloud judgment. Emotional decisions often lead to rash actions that hurt your business. A classic case is Blockbuster, which once mocked Netflix instead of seeing it as a legitimate competitor. The emotional dismissal cost Blockbuster its position, while Netflix went on to revolutionize the industry.

Whether it’s a partnership gone wrong or an employee’s mistake, keeping emotions in check allows you to think strategically and make sound decisions.

Being Kind Isn’t a Weakness

While Herjavec advocates for removing emotions from decision-making, he stresses that kindness and respect are essential in business. “Nobody likes to do business with somebody who isn’t nice,” he says.

Take Warren Buffett, known as the "Oracle of Omaha." Despite being one of the world’s most successful investors, Buffett is famously kind and approachable. His demeanor has fostered loyalty and trust, enabling him to form enduring partnerships.

Similarly, being courteous doesn’t mean you compromise on your goals—it means you create an environment where people want to work with you.

How to Apply This in Your Business

1. Pause Before Acting: When faced with an emotionally charged situation, take a step back. Reflect before making decisions.

2. Focus on the Bigger Picture: Remind yourself of your ultimate goals and evaluate if your emotions are steering you off course.

3. Cultivate Kindness: Treat people with respect, whether they’re customers, employees, or competitors. Your reputation is one of your most valuable assets.

Conclusion

Robert Herjavec’s advice to balance emotions and professionalism is a cornerstone of successful leadership. By removing anger and hatred from decisions while maintaining kindness, you set the stage for long-term success. Remember, business is about building something great—not about settling emotional scores. Take Herjavec’s advice to heart, and you’ll find yourself making smarter decisions and earning the respect of those around you.

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Source: How Shark Tank's Robert Herjavec Kills The Competition--With Kindness